Hello,
I have the same error message as as Rob Taylor of August 4th.
Recently the laptop has been coming up with a error status of 0xc000012f. I have tried removing the program by using the removal programs from the AVG website, however this message still re-appears and seems to be in a loop that continually comes up. There are no other anti virus programs running on the laptop. If I press on the ok button or the Red Cross the message re-appears.
What can I do? Thanks.
Alexandra
Hello
I downloaded and started the remover tool. Unfortunately a new error message occurs and the programm gets a debug alert, see screen shot.
Thanks for your help.
Hello Alexandra,
We are sorry for the inconvenience caused.
May I know the operating system of your PC?
Please provide the name of AVG program and mention whether it is free, trial or paid version.
Hello
I started the remover tool in the safe mode of Windows 10, but after 1,5 hours no success. Still this error message. What else can I do?
Thank you for providing the order ID and screenshot of the error message. We can understand that you are getting 0xC0070643 error when you try to uninstall.
Were you using any other third party antivirus on your Windows 10 PC?
We request you to use our AVG remover tool to remove the traces of AVG and then install AVG Protection Multidevice program.
1) To download AVG remover tool, please click on this link: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded file and follow the onscreen instructions.
3) Restart your PC when the restart option is displayed on the remover tool screen.
NOTE: Once you have logged into your PC after the restart, please go to C: drive and delete the "AVG REMOVER" folder manually.
To download, install and activate AVG Protection Multidevice, please follow the instructions mentioned in this link: http://avgread.me/1FKGRZI .
Please feel free to contact us if you need any assistance.
I work with Windows10 and I have the paied version of "AVG Protection multidevice" order no 701-3236269.
I have this problem only on one device.
Hello
I started the remover tool in the safe mode of Windows 10, but after 1,5 hours no success. Still this error message. What else can I do?
Hello Alexandra,
We apologize for the inconvenience caused.
We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Please feel free to get back to us for further assistance.
Thank you.
Hello
I downloaded and started the remover tool. Unfortunately a new error message occurs and the programm gets a debug alert, see screen shot.
Thanks for your help.
Hello Alexandra,
Thank you for the information.We would request you to run the AVG remover tool in Safe mode and try to reinstall it again.The following article explains http://support.avg.com/SupportArticleView?urlname=How-to-reboot-your-computer-into-Safe-Mode how to get your system in safe mode. If the issue persist please let us know we are here to help you. Thank you.
Sorry to know that the remover tool couldn't run successfully. Thank you for providing the screenshot of the remover error.
May I know the operating system of your PC?