Hi. I have been used AVG free for years with no issues. However, it is now showing an error on the main status page saying "You are not protected. Computer protection is turned off". I have tried the repair function, which did not work. I have also uninstalled the software and reinstalled it, which did not work. Finally, I tried the repair function again after reinstalling the software, but again, this did not work. Any help would be much appreciated. Thanks.
Hello Kathleen,
We appreciate your efforts. Have you used AVG Clear and Remover tool to uninstall AVG?
Refer the below article: http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to download these tools and then reinstall AVG Antivirus Free: https://www.avg.com/en-us/download to check its status.
Share the screenshot http://support.avg.com/SupportArticleView?urlname=Create-screenshot of AVG interface if the issue persists.
Kathleen, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru