John,
This isn’t expected behavior. We’ll work through fixing this together. However, please share the screenshot of AVG threat detection popup, error you encounter with exception and the notepad error. This will help us to analyze the issue better.
hi,
sorry for my bad english ^^'''
today (30 may 2018) i have downloaded and installed avg free 64 bits
this version "(AVG AntiVirus FREE (64bit) Antivirus_Free_x64_1818.exe)"
from this web site "https://www.avg.com/en-ww/download.prd-gsr-free"
mail agent -> no installed
web agent -> no installed
avg about -> 18.4.3056 (up to date)
my os configuration is:
windows 10 pro v1709 64 bits (up to date / without update v1803)
/////
after having configured avg, i have tested it with an eicar file
i think i found a bug concerning the "exceptions" fonction to "file shield"
when i download the eicar file here:
http://www.eicar.org/download/eicar.com.txt
avg show a warning popup
detection.jpg
i choose with "other options" to create an exception
exception.jpg
but i can not open it
notepad error message.jpg
the popup say -> blabla "virus" blabla
when i disable avg with right clic on systray, i have always the notepad error
when i enable avg and disable "file shield" "10 minutes option, i have always the notepad error
when i enable avg and disable "file shield" " 1 hour option, then i can open the file and read his content
so there is a problem with the exception fonction and with the "disable fonction"
thanks for support ^^
John,
This isn’t expected behavior. We’ll work through fixing this together. However, please share the screenshot of AVG threat detection popup, error you encounter with exception and the notepad error. This will help us to analyze the issue better.
John, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru