Exception Issue

Hi Angel,

We're glad to look into this & help you.
Initially, let us identify the AVG component that cause the issue:
To do so, follow the steps mentioned below 'Disable individual AVG Antivirus components' in this article.

Hi all!

I am having an issue getting into a program I previously had no issues accessing prior to July of this year. I'm running Windows 10 and it is fully updated. Each time I try to go "in world" in my program now, it freezes at loading. I deleted AVG and very easily got in world. I have added exceptions for the desktop icon, the folder in program files and cannot get in world. I am at a loss here…Does anyone have any ideas on what could be causing this to happen? The exceptions are also in Windows Defender but like I said when I delete AVG I'm able to successfully and repeatedly get in world.
Any help is appreciated.

Angel

Dinesh.

Thank you. I clicked the computer tile and first disabled file shield and no luck getting in…then I disabled behavior shield and could not get it…When I disabled both at the same time, I was able to get in world. What can I do to make it work with those items turned on?

Angel

Hi Angel,

We're glad to look into this & help you.
Initially, let us identify the AVG component that cause the issue:
To do so, follow the steps mentioned below 'Disable individual AVG Antivirus components' in this article.

We appreciate your efforts in identifying the components, Angel.
As this isn't the usual behavior of AVG, let us repair AVG program once.
After repairing, ensure that the program has the latest patches by running virus definitions update. (click on refresh icon that is available in homepage of AVG program beside virus definitions). 
Please try the above step & let us know if it helps.