Exceptions not working

AVG Performance
12

Hello James,

I will check this for you.

Share the screenshot http://avgclick.me/getscreenshot of the error message you receive from AVG. Click on "See Details" from the message and then a take the screenshot.

13

User-added image

14

Hi, just following up on this.

11

Hi!
I have the same problem. Why exceptions not working? It is also a false postive issue..

BR

Orsolya

1

Hi, I have two programs on my computer that constantly set off AVG's antivirus warnings. I have entered the corresponding folder paths to both applications in Exceptions but the warnings persist.

2

Orsolya, we request you to contact us through a separate post in order to get your account information.

Thank you for understanding.

4

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3

Hi Orsolya,

We will help you to resolve this issue.

Please contact us through a separate post in order to get your account information.

6

Thank you for the screenshot.

This detection was reported as false positive and got resolved with the latest update of AVG.

Please update your AVG program and check if it gets resolved.

8

Hi!
I have the same problem. Why exceptions not working? It is also a false postive issue..

BR

Orsolya

9

Hello James,

I will check this for you.

Share the screenshot http://avgclick.me/getscreenshot of the error message you receive from AVG. Click on "See Details" from the message and then a take the screenshot.

7

James, 
Thank you for the info. 
We received the screenshot and request you to share that detection popup with full path. 
Click on "See details" at the bottom right corner of detection popup to see its full path and attach a screenshot here.

10

I hope you have an advice for me, too

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