Hi Norma,
We apologize for the inconvenience caused, please attach us the screenshot http://avgclick.me/getscreenshot of the renewal message that you're getting to assist you further.
Thank you!
Why is AVG telling me to renew my account when my records show that it expires May 9, 2018 per Case #03330709. I was dealing with Kristyna Hruskova from AVG Customer Care.
Hi Norma,
We apologize for the inconvenience caused, please attach us the screenshot http://avgclick.me/getscreenshot of the renewal message that you're getting to assist you further.
Thank you!
Norma, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru