Hello Edward.
We're here to help.
It could be possible that you are using an older version of AVG PC TuneUp.
Could you share a screenshot of the expiry notice to assist you further?
I bought AVG Ultimate a while back on Amazon and it expires December 2020. I recently started getting messages that my AVG TuneUp has expired. I was previously told that TuneUp was included with Ultimate. How do I cure this? Also, how do I get the Ultimate package completely installed on my two other Windows 10 computers?
Thank you for replying, Ed.
We see that you have registered a new subscription for AVG Ultimate. You can activate your AVG programs using the new activation code.
As it is not advisable to post subscription details here, we have sent an email with further details. Please check your inbox/spam for the email.
Hello Edward.
We're here to help.
It could be possible that you are using an older version of AVG PC TuneUp.
Could you share a screenshot of the expiry notice to assist you further?
Thank you for the information, Ed.
Upon checking the email conversation on the refund ticket, we could see that our refund team offered you an extension in exchange of refund and the email was sent to you on 29th December 2017.
Since we did not receive any confirmation regarding the offer, the ticket got closed and the Ultimate subscription was refunded on 3rd January 2018.
We do not find any active subscription under the account that you have used for AVG community.
It seems that the information provided by our team in the email was incorrect.
May I ask whether you purchased AVG Ultimate in 2019?
If yes, please share the information about the purchase through the same email where you replied earlier.
I did not buy AVG Ultimate in 2019. After reviewing your emails, my emails, and my software library on Amazon, I guess I misunderstood Eva's email in regards to expiration dates. I will repurchase AVG Ultimate or comparable program on Amazon