Expiration of AVG Internet Security subscription

AVG Protection
7

Yesterday AVG informed me that my Internet Security subscription for multiple devices automatically had been renewed.
In the last communication on May 4 AVG confirmed me that the auto-renewal had been cancelled !
For this reason I totally disagree with this transaction, therefore:
- I will cancel the new transaction in my AVG account and require immediate reimbursement of the
  payment of € 89,99 that was charged to my credit card.
- If this refund is made before June 1 2020 I am willing to consider the purchase of a 1 year
  subscription of AVG Internet Security just for 1 device, as explained above.
- In case no refund is made before that date I will reconsider all futur purchase and renewal of AVG
  products.

It must be understood that I'm very disappointed about the way/attitude this matter has been treated by AVG so far.

Niek Nieuwenhuijsen

6

Thank you for confirming, Niek.

As requested, I have cancelled the auto-renewal for AVG Internet Security.

You can reach our AVG sales team by clicking the link below to know about the price and offers.

https://support.avg.com/support_sales?l=en

5

Hi Niek,

We understand your concern.

Yes, you do have a subscription which about to expire.

Since you wish to use the product for one device, we can cancel the auto renewal for the subscription and make a new purchase.

You could also consider reaching our billing team (https://support.avg.com/support_sales?l=en) to know about ongoing campaigns and possible discount available for the AVG products.

Let us know, how would you like to proceed.

1

Dear Mrs/Sir,

My 2 yrs AVG Internet Security subscription expires by the end of this month.
By E-mail AVG has sent me a prolongation request for 1 yr and 10 devices.
But today I need this protection just for 1 device - my question is: how to handle this change ?

- Do I have to cancel my 'old' subscription for 10 devices in my AVG account and  book a       new subscription in the AVG shop just for 1 device, or
- Will you send me a new prolongation request modified accordingly

Looking forward to your soon reply.

Thanks & kind regards,
Niek Nieuwenhuijsen

2

Yesterday AVG informed me that my Internet Security subscription for multiple devices automatically had been renewed.
In the last communication on May 4 AVG confirmed me that the auto-renewal had been cancelled !
For this reason I totally disagree with this transaction, therefore:
- I will cancel the new transaction in my AVG account and require immediate reimbursement of the
  payment of € 89,99 that was charged to my credit card.
- If this refund is made before June 1 2020 I am willing to consider the purchase of a 1 year
  subscription of AVG Internet Security just for 1 device, as explained above.
- In case no refund is made before that date I will reconsider all futur purchase and renewal of AVG
  products.

It must be understood that I'm very disappointed about the way/attitude this matter has been treated by AVG so far.

Niek Nieuwenhuijsen

3

I appreciate your quick reply !

Please cancel the auto renewal and make a new purchase
for 1 yr AVG Internet Security for 1 device.

Looking forward to you reaction.

Thanks & regards,
Niek Nieuwenhuijsen

4

Thank you for confirming, Niek.

As requested, I have cancelled the auto-renewal for AVG Internet Security.

You can reach our AVG sales team by clicking the link below to know about the price and offers.

https://support.avg.com/support_sales?l=en