Expired certificates and lack of customer support

AVG Performance
4

Hi Jo,

We sincerely apologize for the difficulties you are currently experiencing.
We're glad to look into this and help you.
Could you please provide the screenshot (https://support.avg.com/SupportArticleView?l=en&urlname=AVG-Create-screenshot) of the error message (Certificate expired) which you receive while accessing the mail client?
Also, please let us know your email client.
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
In this meanwhile, please follow the steps mentioned in this article (https://support.avg.com/supportarticleview?l=en&supporttype=home&urlname=troubleshoot-invalid-avg-antivirus-email-certificate) and let us know the status.
Thank you for your understanding.

1

hi, avg is being a pain. blocking everything from loading because " certificate has expired" cant even go on most normal pages (like stephenking.com or countrymarketco.uk,) literally, normal sites its been doing it all week and blocking most things im up to date and using the free avg, but getting tempted to uninstall just so i can actually use something
customer service dont wanna know or help if youreusing their FREE service, happy to help if i pay a subscription though which is a bit pants
meanwhile it wont even let me turn it off, even through task manager,
anyone have any ideas on how to stop this issue? thanks in advance

2

Hi Jo,

We sincerely apologize for the difficulties you are currently experiencing.
We're glad to look into this and help you.
Could you please provide the screenshot (https://support.avg.com/SupportArticleView?l=en&urlname=AVG-Create-screenshot) of the error message (Certificate expired) which you receive while accessing the mail client?
Also, please let us know your email client.
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
In this meanwhile, please follow the steps mentioned in this article (https://support.avg.com/supportarticleview?l=en&supporttype=home&urlname=troubleshoot-invalid-avg-antivirus-email-certificate) and let us know the status.
Thank you for your understanding.

3

Jo, thank you for sharing the screenshot.
We request you to disable the AVG AntiVirus FREE as mentioned in the below article and check if you are able to access the websites.

Please let us know the operating system of your computer.
Thank you.