Explorer Quick access: pinned folders disappear

Hi Santosh,

no idea really. In fact I cannot connect it directly to any AVG program or action. I just wondered because some people pointed to virus programs causing this. Soemtimes it works well a couple of days and then all the pinned folders are gone again. It is extremely annoying and I just cannot find anything working through the windows help or any other searches.

Hi Willy,

We are here to help.

Does the folder gets disappeared after making any changes with AVG?

Did you run the AVG TuneUp optimization before this issue?

Keep us posted.

Hi,
I have no idea if this problem has anything to do with AVG but in the Quick Access of explorer my pinned folders (and recent folders) keep disappearing. I saw a post where this was related to anti-virus software and I was wondering if some setting in AVG could also cause this. Thanbks in advance for any help,

Willy

Hello Willy, 

We're glad to look into this & help you. Let us first check whether AVG program causing this issue. 

Please follow the steps in this article (https://support.avg.com/SupportArticleView?urlname=Disable-AVG-Antivirus) to identify the AVG component that is causing the issue & let us know.

Hi Santosh,

no idea really. In fact I cannot connect it directly to any AVG program or action. I just wondered because some people pointed to virus programs causing this. Soemtimes it works well a couple of days and then all the pinned folders are gone again. It is extremely annoying and I just cannot find anything working through the windows help or any other searches.

Hi Willy,

We are here to help.

Does the folder gets disappeared after making any changes with AVG?

Did you run the AVG TuneUp optimization before this issue?

Keep us posted.