Win 7
Had AVG anti-virus 2015-free on machine for some time.
Noticed issue after AVG UPDATE.
Right-Clicking on any item in explorer caused crash
Sequence:
1. Attempted to Update to 2016-Free (failed)
2. Used AVG removal tool to uninstall AVG
3. Explorer functioned normally
4. Installed AVG 2016-Free
5. Problem returned
6. Disabled AVG/Problem continues
7. using regedit, removed AVG entry from HKEY_CLASSES_ROOT*\shellex\ ContextMenuHandlers
8. Problem persists
What now?
Hello Abe,
We regret the inconvenience caused. How long are you experiencing this issue? Could you please temporarily disable your AVG program (http://avgread.me/1GnMD3N) to check if the issue persists and let us know? Thank you.
Explorer crashes when right-clicking on item. Appears AVG is culprit. Best solution?
Hello Abe,
We regret the inconvenience caused. How long are you experiencing this issue? Could you please temporarily disable your AVG program (http://avgread.me/1GnMD3N) to check if the issue persists and let us know? Thank you.
Hello Abe,
Thank you for the information provided.
Could you please be more specific? Are you able to open AVG Program? If so, have you tried to disable AVG Program and check whether the issue still persist as suggested by our previous technician?
May I know the name of the AVG program installed on your system?
Thank you.
Hello Abe,
We apologize for the inconvenience caused.
We have sent you an email instruction to gather certain informations. Please follow those instructions and reply back to us via the same email so that we could assist you better in resolving the issue.
Please feel free to get back to us for further assistance.
Thank you.