ExpressVPN and AVG Problem

General discussion
13

I'm usinbg the latest AVG Internet Security. Uppdating it automatically. 
When i have "Fake website shield" Enabled I won't let ExpresasVPN cange my DNS. It don't say anything that it is blocking it, it simply don't let the VPN change my DNS

10

Hello Robin,
This isn't the expected behavior. Let us work together to fix this.
May I ask you the version of AVG Internet Security installed on your PC (To find: Open AVG Internet Security > Menu > About)?
If you are using the latest version, please re-enable Fake website shield and launch Express VPN. Let us know what exactly happen when you try to access it. If you encounter with any error message, do provide a screenshot of the same to assist further.
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.

14

Hi, was this issue fixed? I just purchased AVG and found that my Express VPN does not work. I tried deactivating Fake Website shield and Express VPN worked. 

I would have hoped by now the issue would have been fixed.

Thanks
Gav

11

Hi Robin, 
Thank you for replying to us. 
This isn't the expected behavior with AVG secure VPN. To analyze the issue with Express VPN (being blocked by AVG), we request you to connect with us remotely. 
We've sent you an email with instructions to connect with our remote technician to check the situation on your computer and also collect AVG logs if necessary so that we can escalate the case to our Senior Team.
If the e-mail is not found in your inbox, do check your spam/junk folders as well.

15

Hi Ian,

Thank you for contacting AVG Community.
We're glad to look into this & help you.
Please write back to us in your own post to proceed further. 
Thank you in advance!

16

I have also spent hours with Express VPN technicians who could not resolve the issue.

Ronnie

12

Hello Robin,
This isn't the expected behavior. Let us work together to fix this.
May I ask you the version of AVG Internet Security installed on your PC (To find: Open AVG Internet Security > Menu > About)?
If you are using the latest version, please re-enable Fake website shield and launch Express VPN. Let us know what exactly happen when you try to access it. If you encounter with any error message, do provide a screenshot of the same to assist further.
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.

1

I have recently bought ExpressVPN and have found that AVG's "Fake website shield" prevents me from using it correctly. It prevents ExpressVPN from changing my DNS. So for now I have to have it uninstalled for the vpn to work. (If someone having the same problem and wants to find where you uninstall it go to ure installed AVG internet security - "menu"- "settings"- "Trubleshooting"- "ADD/Modify Components" and there uncheck "Fake website shield")

3

Hi, was this issue fixed? I just purchased AVG and found that my Express VPN does not work. I tried deactivating Fake Website shield and Express VPN worked. 

I would have hoped by now the issue would have been fixed.

Thanks
Gav

4

Hello Gav.
We're sorry for the inconvenience caused.
We've escalated this issue to our senior technical team who have requested for some additional information from the other user (R U). Unfortunately, we did not have any reply.
I'd request you to contact our technical support team (https://support.avg.com/support_tech_chat?l=en) to collect necessary details and escalate the issue to our seniors for a resolution.

2

I'm usinbg the latest AVG Internet Security. Uppdating it automatically. 
When i have "Fake website shield" Enabled I won't let ExpresasVPN cange my DNS. It don't say anything that it is blocking it, it simply don't let the VPN change my DNS

6

I have also spent hours with Express VPN technicians who could not resolve the issue.

Ronnie

7

Hi Ian,

Thank you for contacting AVG Community.
We're glad to look into this & help you.
Please write back to us in your own post to proceed further. 
Thank you in advance!

8

already tried din't work

5

Hi Ronnie,

This isn't the experience we want you to have. We'd like to look into this & help you. Please write back to us in your own post to proceed further.
Thank you in advance!

9

We regret for the inconvenience caused.

Please add the Express VPN to the general exception list and check for the issue again.

Refer this article for adding the file in the exception list https://support.avg.com/SupportArticleView?urlname=AVG-Antivirus-scan-exclusions

Keep us posted.