Extend AVG Subscription

AVG Subscription
5

Hello Matthew,

We have released a new subscription for ultimate which is 'AVG Ultimate - Multi-Device'.
It includes AVG Internet Security, AVG TuneUp, AVG Secure VPN and AVG Password Protection for Windows.
For Android - AVG Antivirus PRO, AVG Cleaner PRO and AVG Secure VPN.
For iOS - AVG Secure VPN.
For Mac - AVG Internet Security, AVG TuneUp Premium and AVG Secure VPN.
If you would get this subscription now, you will have to contact our support and cancel the existing Ultimate subscription and then add its remaining validity to the new purchase.
If this is okay for you, contact our sales team using this https://support.avg.com/support_sales_chat link.
To assist regarding two AVG internet security subscriptions, we have sent an email for you to share the screenshot of window that shows the subscription details.
Please revert to the email with the requested screenshot.
Thank you.

1

Hi

I have just purchased a new two-year licence for AVG ultimate.  My current subscription doesn't end until March 2021, but I was wondering if I could add the further two years to my subscription now so that the subscription ends in  March 2023.  If this can be done, how do I do this?

Also, my account does seem to show two subscriptions for AVG Internet security which appear to be identical but only one shows as active?  I only of course need one as it is an ultimate product with unlimited devices.  Any ideas why this is happening?

I look forward to hearing from you.

Matt


4

Let us attempt to clarify this for you, Matt.
Before proceeding with that, would you be so kind to provide us the activation code of the new license (Ultimate) which you've bought recently to check the product details?
It isn't recommended to share the product details over this post. Please provide the code in your reply to the email which our colleague has sent earlier.

2

Hello Matthew,

We have released a new subscription for ultimate which is 'AVG Ultimate - Multi-Device'.
It includes AVG Internet Security, AVG TuneUp, AVG Secure VPN and AVG Password Protection for Windows.
For Android - AVG Antivirus PRO, AVG Cleaner PRO and AVG Secure VPN.
For iOS - AVG Secure VPN.
For Mac - AVG Internet Security, AVG TuneUp Premium and AVG Secure VPN.
If you would get this subscription now, you will have to contact our support and cancel the existing Ultimate subscription and then add its remaining validity to the new purchase.
If this is okay for you, contact our sales team using this https://support.avg.com/support_sales_chat link.
To assist regarding two AVG internet security subscriptions, we have sent an email for you to share the screenshot of window that shows the subscription details.
Please revert to the email with the requested screenshot.
Thank you.

3

Thank you for the email.  Are you saying that the one i have purchased cannot be used when i need to renew in 2021?

Like i say i already have Ultimate - unlimited devices.

i look forward to hearing from you.

Matt