Hello Cees,
We understand how something like this can really try your patience.
Upon carefully reviewing your account, I see that you have purchased AVG Internet Security on 2014.4.19 and it expires on 2016.4.19. And recently you have renewed your AVG Internet Security license number on 2016.2.22 and it expires on 2018.4.19. Please be informed that you can use only the renewed license number and not the old license number. If you have any further inquiry we request you to contact our AVG Billing team. Please click on the following link https://support.avg.com/support_sales?l=en_US and choose "Chat us online" at the end of the page. One of our representative from AVG billing team will explain this to you.
Please feel free to contact us for any further assistance. Thank you.
My current period for AVG-protection of my computer ends in april 2016. I have already ordered an extension of my protection, paid for it and received the necessary extension-code. My question is; "what is the starting-date for my extended AVG-protection when i use my extension-code now in february?" Would that be february 2016… because in that case i would pay double for march… (because my current protection ends in april) If that is so, i will choose to wait of course
Hello Cees,
We understand how something like this can really try your patience.
Upon carefully reviewing your account, I see that you have purchased AVG Internet Security on 2014.4.19 and it expires on 2016.4.19. And recently you have renewed your AVG Internet Security license number on 2016.2.22 and it expires on 2018.4.19. Please be informed that you can use only the renewed license number and not the old license number. If you have any further inquiry we request you to contact our AVG Billing team. Please click on the following link https://support.avg.com/support_sales?l=en_US and choose "Chat us online" at the end of the page. One of our representative from AVG billing team will explain this to you.
Please feel free to contact us for any further assistance. Thank you.