Hello Jopie,
I completely understand your concern. I see that the payment of 41.31 EUR made on 2017-07-14 is in unpaid status. Hence the charge was not taken from your account. But if you still confirm that you have been charged, you can contact our sales support team with the screenshot of transaction details and they will assist you further.
To contact our sales support team, please use this link https://support.avg.com/support_sales_chat or use below contact numbers:
United States: +1 844 259 8811
Great Britain: +44 (0) 800 652 4940
Australia: +61 1800 429 319
Thank you.
We made payment of EUR 49.99 to Ingenico E-payments/Global Collect on July 14 to extend AVG Internet Security Pro for another year. Ingenico confirms by mail that payment was forwarded to AVG on July 17. No new product was released by AVG up till now. We called on July 27 to AVG in the UK, they claim no payment received. Now subscription has ended and no protection anymore. We were forced to use another company's software. We want our money back. Very disappointing to find out that mistakes like this can occur between AVG and their collection company and that we are victim.
Hello Jopie,
I completely understand your concern. I see that the payment of 41.31 EUR made on 2017-07-14 is in unpaid status. Hence the charge was not taken from your account. But if you still confirm that you have been charged, you can contact our sales support team with the screenshot of transaction details and they will assist you further.
To contact our sales support team, please use this link https://support.avg.com/support_sales_chat or use below contact numbers:
United States: +1 844 259 8811
Great Britain: +44 (0) 800 652 4940
Australia: +61 1800 429 319
Thank you.