Extension subscription

On 21/22 October I paid for an extension for 1 year 1 PC and paid € 19,99 for it. I continually receive notifications that my subscription has ended.
How is that possible?

Hello Joke,
Thank you for contacting AVG Community Support
We regret the inconvenience caused. We'll check and help you.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.

Hello Joke,
Thank you for contacting AVG Community Support
We regret the inconvenience caused. We'll check and help you.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.