Hi Kerri,
We are sorry to hear this.
Please share us the screenshot of the threat message.
Once we get the screenshot we can try to figure out the exact location and proceed further.
I had added an extension and realized it was slowing down my browser. I uninstalled the extension and removed it from my computer, or so I thought. Every time I run a scan I get an alert that the extension is a danger and needs to be removed. I click remove it and it says it is gone but it is back after the next scan. I have deleted all evidence of my browser and reinstalled it and it is still there. I checked all my files for any part of the extension that may still be hiding somewhere and I cannot find anything. I contacted the company that makes the extension and they said that once it is removed it is permanently removed. Of course they are no help. I have tried explaining to them what is happening and they insist that it is not possible. Any suggestions?
Hi Kerri,
We are sorry to hear this.
Please share us the screenshot of the threat message.
Once we get the screenshot we can try to figure out the exact location and proceed further.