External disks not apearing in AVG tune up

AVG Performance
3

Hi David,

We apologize for the inconvenience.
To further investigate this issue, we've sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders to find the email and use it to contact them.

1

Hi, 

I have a subscription to AVG Tune up and recently noticed that my external usb disks are not being checked. I saw in the forum that I should reinstall, but when I try to do that it tells me I am not connected to the internet. 

Please tell me how to fix the issue
 

2

Hi David,

We apologize for the inconvenience.
To further investigate this issue, we've sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders to find the email and use it to contact them.