External subscription linkin to my account

Hello Elaine,
Thank you for contacting AVG.
We will certainly check and help you with that.
As it is not recommended to discuss your subscription detail over this public post. Hence I've sent you an email, requested few details.
Please check for the email and revert to us.
Thank you for your understanding.

hi i ordered and paid for a 2 year plan via ebay got the licence etc how do i add that to my avg account when i log into my account and go to subs it says no active liecnce but the way i did it was redeem code on the application itself
i dont see your emailĀ 

i dont see your email

We're sorry to hear that, Elaine.

We've resent the email to your registered email address with AVG. Please check your inbox/spam folders to find the email and use it to get back to us.

will scan through my emails
Hello Elaine,
Thank you for contacting AVG.
We will certainly check and help you with that.
As it is not recommended to discuss your subscription detail over this public post. Hence I've sent you an email, requested few details.
Please check for the email and revert to us.
Thank you for your understanding.

i dont see your email