External VPN blocked - how release it?

I have a password manager with a VPN that is ALREADY PAID FOR.  But AVG won't allow it to log in, and keeps telling me I have to buy their service.  I want to use the one I already have and have paid for. I have looked in the settings and added my password manager to all the "allowed apps" list I can find, but it still is blocked.  What am I missing?  Thank you.

Hi Evelyn,

Are you unable to login to a VPN service?

If yes, please disable AVG and check if you're able to access.

Refer the article for disabling AVG: https://support.avg.com/SupportArticleView?urlname=Disable-AVG-Antivirus

Do you receive a error message from AVG when accessing it.

If so, please share us the screenshot for further assistance.

You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.