Hi Ari,
We apologize for the inconvenience caused to you.
We will check and help you to resolve this issue.
If possible, please share us the screenshot of threat message in order to understand better and resolve it.
For taking a screenshot, please refer to this article: https://bit.ly/31WwftH
Please click "See details" option in the threat popup and provide us the screenshot of the same to assist further.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you.
Dinesh (Customer Support) replied to your question at 3:12 PM on 11/11/2021.
Original question:
I have constantly received this information above.
How should I proceed to eliminate, from time, this threat and or problem?
Reply:
Hi Ari,
We're glad to look into this & help you.
Please clarify where you've received this message & share us the screenshot of it for better clarity.
To see the entire conversation, click: https://support.avg.com/answers?id=9065p0000000k6h
______________________________________________________________________
Very well!
I only want to be attended by AVG.
I'll forward my problem and get Return Starting to send the image from the captured screen.
I send the e-mail (return) and I receive the information that I should not respond to the email sent.
But how do I send the screen image?
Would you be able to be a little more professionals in attending your customers rather than creating MORE problems?
I'm hoping this case solution!
Hi Ari,
We apologize for the inconvenience caused to you.
We will check and help you to resolve this issue.
If possible, please share us the screenshot of threat message in order to understand better and resolve it.
For taking a screenshot, please refer to this article: https://bit.ly/31WwftH
Please click "See details" option in the threat popup and provide us the screenshot of the same to assist further.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you.