Fail to install upgrade, keeps asking me over and over again,

AVG Protection
1

I am using windows 7 and the message keeps coming on to upgrade but when I click yes it always ends up with a failure error.  How can I resovle this.

3

Hello Lis, I apologize, please let me know the name of the  AVG product you are trying to upgrade? Thank you.

2

Hello Lis, I apologize, please let me know the name of the  AVG product you are trying to upgrade? Thank you.