Hello Francesco,
We apologize for the inconvenience caused to you.
We will check and help you in resolving this issue.
If AVG Secure VPN is unable to establish a connection, try the following troubleshooting steps:
Check that your internet connection works when AVG Secure VPN is disconnected. If your internet connection isn't working, check your network configuration.
Select a different AVG server location.
Disconnect other VPN services that may be running on your PC. If you are connected to another VPN, it is likely that AVG Secure VPN won't work properly.
Restart your PC and try connecting to AVG Secure VPN again.
Check the configuration of your firewall. Firewall configurations vary according to the vendor/manufacturer. Consult the related documentation for information about running a VPN.
Confirm that your subscription is active. Open AVG Secure VPN, and go to ☰ Menu ▸ My subscriptions ▸ Subscriptions on this PC. Ensure Active appears next to AVG Secure VPN.
Thank you and please keep us updated.
Hello community!!
My AVG VPN has suddenly stopped connecting automatically upon computer startup. It worked fine until recently. I have not updated or added anything to my system so I've ruled that out. The message that I get is that the AVG VPN service is not responding. I have to restart the service each time. Has anyone else experienced this? Any help would be greatly appreciated! Thanks!!!
Hello Francesco,
We apologize for the inconvenience caused to you.
We will check and help you in resolving this issue.
If AVG Secure VPN is unable to establish a connection, try the following troubleshooting steps:
Check that your internet connection works when AVG Secure VPN is disconnected. If your internet connection isn't working, check your network configuration.
Select a different AVG server location.
Disconnect other VPN services that may be running on your PC. If you are connected to another VPN, it is likely that AVG Secure VPN won't work properly.
Restart your PC and try connecting to AVG Secure VPN again.
Check the configuration of your firewall. Firewall configurations vary according to the vendor/manufacturer. Consult the related documentation for information about running a VPN.
Confirm that your subscription is active. Open AVG Secure VPN, and go to ☰ Menu ▸ My subscriptions ▸ Subscriptions on this PC. Ensure Active appears next to AVG Secure VPN.
Thank you and please keep us updated.