Failed download

Hello Stephen,
Thank you for contacting AVG support community.
Could you please elaborate the issue?
We will certainly check and help further.
Thank you and keep us updated.

I had Drivermax installed on computer all of a sudden it went  missing I have tried to download AVG is saying it's malware when it is not.

Thank you for sharing the requested information, Stephen.
We are sorry for the inconvenience caused to you.
We will check and help you to resolve this issue.
We have sent you an email asking you to connect with our AVG free remote technician and please reply to that email for further assistance.
Thank you.

I have tried to download DRIVERMAX but every time Ido this the download box in the bottom left hand displays failed download I have put the address in the web shield as an exception but it takes no notice.

Hello Stephen,
Thank you for contacting AVG support community.
Could you please elaborate the issue?
We will certainly check and help further.
Thank you and keep us updated.