Failed Downloads

Hello David,
I request you to follow the instructions on this article http://avgread.me/1Pc0HR0  to end the process of Windows installer and then to install AVG program.
Please feel free to contact us for any further assistance.
Thank you.

Hello David,
I request you to follow the instructions on this article http://avgread.me/1Pc0HR0  to end the process of Windows installer and then to install AVG program.
Please feel free to contact us for any further assistance.
Thank you.

Just renewed my subscription for AVG Internet Security and AVG PC Tune up, tried to download both programmes a number of times and keep getting failed messeges. I keep getting told that another programme is running and let this programme finish and try again.
My computor is running on windows 10 and have not had any problems with previous downloads until know ?