Laptop reported that needed license number update for Pro version. Web site says no license number for this vesrion. Logged into my account and downloaded Protection Pro. Install fails at 98% with error code that I will have to look up AGAIN as I have attempted numerous times to contact support but after filling ininfo I get a greyed out contiue over and over. I digress: Tried several new downloads without success. Attempted to uninstall AVG multiple times; Error code:0xE001003D with description: Event exec_finished.
Hello Michael,
We are sorry to hear about the inconvenience caused. We would request you to run the AVG remover tool to remove all the remnants of the failed installation as described below. After you run the remover tool successfully, please download and install AVG.
To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select "AVG Protection" and follow the setup instructions to uninstall AVG.
Note:Once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C:\ and remove it.
Then please follow the steps in this article ( http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection ) to download and install AVG Protection Pro. Thank you.