Hello Kathy, I sincerely apologize for the difficulties you are currently experiencing. I have sent an e-mail to you, please use the e-mail and get connected with Remote Team. Our Remote Technicians will look into your computer and will resolve it for sure. Thank you.
I have been receiving the error "Failed - Network error" when downloading some files, not all. The problem seems to be related to software type files with extension of exe, pdf and zip. I temporarily disabled AVG protection and I still received the error. When I ALSO clicked on "Disable Firewall Protection", I was finally able to download the file I was testing. The files are not related to a specific application but rather are files where I've purchased or am entitled to an upgrade and I download them (or attempt to) from their server. Is there a setting that will allow me to do these downloads without having to temporarily disable AVG?
Hello Kathy, I sincerely apologize for the difficulties you are currently experiencing. I have sent an e-mail to you, please use the e-mail and get connected with Remote Team. Our Remote Technicians will look into your computer and will resolve it for sure. Thank you.
Hi Kathy, I will help you with the issue,
please add the website URL to AVG Exceptions list
and also add the Downloads folder to AVG Exception list,
please use this link to how to do it http://avgread.me/18WB2dg
please let us know if you face any issue, Thank you