Hello Di Gohlke,
We regret to hear about the inconvenience caused, could you please share us a screenshot of the error message, so that we can check and help you. Please click on the link to show how to create a screenshot : http://avgread.me/1aZxsAV
Also, please tell us the version of AVG you are using in your computer. Is it free or paid version? Thank you.
Hello Di,
Thanks for the details provided. Could you please tell us which version of AVG you are using? Is it a free or paid version? Also, please try repair AVG Anti-Spyware from control panel to fix it. Please let us know if the issue still persists.
Thank you
Hi Di,
We apologize for the inconvenience caused to you and let us work together to fix the issue for you. In this case we will suggest you to Uninstall and install the new Updated version from AVG website and to assist you better please kindly provide the purchased product details.
If you need any further assistance, please feel free to contact us. We are always here to help you with your issue.
Thank you.
Hi Sarat,
i cannot find on AVG Website an update for AVG Anti spyware. do you have a Link to Update AVG Antispyware?
regards
Di
Hello, i have installed AVG anti spyware i will install Virus update come an error: failed to connect to server updateasfreeinfo.grisoft.com
what wrong? i can connect to grisoft.com
regards.
Di
Hi Di,
We apologize for the inconvenience caused to you and let us work together to fix the issue for you. In this case we will suggest you to Uninstall and install the new Updated version from AVG website and to assist you better please kindly provide the purchased product details.
If you need any further assistance, please feel free to contact us. We are always here to help you with your issue.
Thank you.
an "repair" via control panel does not work only deinstall .i have remove (with Revo Unistaller) and install again two times.
free or paid version you can see on the second images "premium" version also paid .
regards Di
Hello Di,
Thanks for the details provided. Could you please tell us which version of AVG you are using? Is it a free or paid version? Also, please try repair AVG Anti-Spyware from control panel to fix it. Please let us know if the issue still persists.
Thank you
Di, AVG Anti-Spyware 7.5 is an extremely old product which unfortunately is now no longer supported by AVG.
AVG Guru
Hi Sarat,
i cannot find on AVG Website an update for AVG Anti spyware. do you have a Link to Update AVG Antispyware?
regards
Di
OK Di, Thanks for returning to the Community & posting. Topics don't actually close on the Community.
AVG Guru
Hi Alan,
ok i will uninstall this old Software ,Thanks for your Info - Any Tiket open? then this can close.
regards Di