Hello Tommy,
We will help you sort this out.
I request you to open Control panel > program and features, let us know if any AVG or third party security program installed.
Could you also share a screenshot of the error message to proceed further?
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Regards,
Alok.
Hi Alok.
No other security programs installed now. Had Ad-Aware before but it was deleted before i tried to install AVG. However AVG TuneUp has installed succesfully but the rest of AVG Ultimate is failing.
Screenshaot looks like this:
Thank you - that did it for the installation 
The new problem is that the Internet Security program isn't able to update the virusdefinitions. I get the followin message:
Hi. I have bought and downloaded AVG Ultimate and tried to install it 4 times - every time failure and code 0xE001050B. What to do? Thank you for your help!
Tommy
Hi Alok.
Thank you for your mail :-).
I have tried to uninstall and reinstall once again with the links you gave me
and everything seems to be working just fine, so I won't be needing Remote Support
this time
Thank you very much for your help
Best regards,
Tommy
Hi Alok.
Thank you for your mail :-).
I have tried to uninstall and reinstall once again with the links you gave me
and everything seems to be working just fine, so I won't be needing Remote Support
this time
Thank you very much for your help
Best regards,
Tommy
Hi Alok.
No other security programs installed now. Had Ad-Aware before but it was deleted before i tried to install AVG. However AVG TuneUp has installed succesfully but the rest of AVG Ultimate is failing.
Screenshaot looks like this:
Thank you for the screenshot.
Please uninstall AVG PC TuneUp from the control panel and click on the below link to try offline installer of AVG Ultimate
https://files-download.avg.com/inst/mp/AVG_Ultimate_x64_1828.exe (64 bit)
https://files-download.avg.com/inst/mp/AVG_Ultimate_x86_1829.exe (32 bit)
If you face any difficulties with the installation, please let us know and we will assist you further.
Tommy,
We will check this for you. I have sent you an email, please follow my email instruction to connect with us remotely.
We will check with your installed AVG program and we will help you to fix the AVG Internet Security issues as quickly and effectively.
Regards,
Alok.
You're most welcome Tommy,
I really appreciate your effort in trying to resolve this issue.
I request you to change your DNS to the google default DNS. Please follow the below instruction to do it:
-Click Search, search for Control Panel, and then click Control Panel.
-Click Network and Internet > Network and Sharing Center.
-Click Change adapter settings.
-Right-click the connection you use, and select Properties.
-Double-click the Internet Protocol (TCP/IP) item on the Networking tab.
-Select the radio button "Use the following DNS Server addresses".
-Enter the value 8.8.8.8 and 8.8.4.4.
-Click OK to confirm the changes, and then close the window.
After that, please try to update your AVG Internet Security. Keep us informed about the status.
Regards,
Alok.
Tommy,
We are glad to know that the issue is resolved.
We appreciate your efforts in this matter.
Feel free to contact us if you need any assistance with AVG.
Have a nice day!