Failure of avg antivirus 2015

AVG Performance
5

Hi John,
We regret for the inconvenience caused. Could you please let us know whether you have received the error message while updating your AVG program? If so a screenshot of the error message to help us to assist you better in resolving the issue.
Thank you.

6

Hi John,
We are sorry that you are unable to attach screenshot. We assure you to do our best to help you with this concern.
You can try to reinstall AVG and check if the issue has been fixed. We would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218. To download the remover tool, please click on this link: http://www.avg.com/utilities. Then, please try to install AVG Anti-Virus as per this article ( http://avgread.me/1DXPL5z ).
Please try the above steps and do not hesitate to get back to us for further assistance. Thank you.

1

message comes up , an error has occured when saving the configuration , connection is off line.
it also tells me i am protected ,it is  in red not green. this is on windows 7 pc, what can i do ?

4

Hi John,
We are sorry that you are unable to attach screenshot. We assure you to do our best to help you with this concern.
You can try to reinstall AVG and check if the issue has been fixed. We would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218. To download the remover tool, please click on this link: http://www.avg.com/utilities. Then, please try to install AVG Anti-Virus as per this article ( http://avgread.me/1DXPL5z ).
Please try the above steps and do not hesitate to get back to us for further assistance. Thank you.

2

can not help with screen shot, have tried, may i reinstall ?

3

Hi John,
We regret for the inconvenience caused. Could you please let us know whether you have received the error message while updating your AVG program? If so a screenshot of the error message to help us to assist you better in resolving the issue.
Thank you.