Failure of newly purchased product to download and work

AVG Protection
4

Hello Judy,
We apologize for the inconvenience caused.
Could you please let us know the exact error message you received? also let us know whether you have installed any other 3rd party antivirus product before in your pc? so that we can assist you better. Please provide us the screenshot http://avgclick.me/getscreenshot of the error message to assist you better.
Feel free to contact us for any further assistance. Thank you.

1

"Back end fetch has failed" it days.- I can't get my new purchased AVG to work.

2

Judy, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

3

Hello Judy,
We apologize for the inconvenience caused.
Could you please let us know the exact error message you received? also let us know whether you have installed any other 3rd party antivirus product before in your pc? so that we can assist you better. Please provide us the screenshot http://avgclick.me/getscreenshot of the error message to assist you better.
Feel free to contact us for any further assistance. Thank you.