Failure to renew

Good evening,

How can I get an answer to this question:

I received an email stating that AVG Ultimate (Multiple devices) renewal has failed.

This is impossible, because on 11/09/2021 the renewal of the AVG Driver Updater for Windows was done.

I want to keep the subscription for AVG Ultimate (Multiple devices).

The account has an available balance.

However, just in case, I updated the card again before 20/01/2022.

Without further subject, my compliments,

Carlos Farinha

Hi Carlos,

We're glad to help pointing you in the right direction. We do have a specialized team who deals with billing queries.
In this regard, we'd suggest you to initiate a chat with them by using this link.
They'll help you to check the card status linked with your account, available offers & renew AVG Ultimate MultiDevice.
Thank you for your understanding in advance!