Yes, your colleague responded. Here is the complete response:
"Please uninstall AVG Secure VPN and monitor the status of your PC."
I do not understand this and it is not helpful. As the earlier correspondence shows, I have tried (many, many times) to install all AVG components from my PC. I have not been successful. I am not aware of "AVG Secure VPN" being on my computer; if it is, your products that are supposed to allow a complete uninstall are not finding it. I need someone to review the logs I sent you (a week ago) and respond with clear, step-by-step instructions for what to do. Thank you.
Hi Steven,
The case is under investigation, one of my colleague from the senior team will contact you via email.
For AVG employees monitoring this forum, please refer to
Request #09128594 [ ref:_00Db0Z3Sf._5000N1vUPzv:ref ]
It is now one week since I contacted AVG for help in fully removing the free antivirus from my system; because it cannot be fully uninstalled, a new antivirus cannot be used. I was informed last Friday that my request had been "escalated" and I would hear back from AVG staff soon. Since then, not a word. Please review and respond.Hi Steven,
The case is under investigation, one of my colleague from the senior team will contact you via email.
I am sorry for the confusion, Steven.
The message was not intended to your issue. Please ignore the message regarding uninstallation.
Your case is under investigation with our senior team. They will contact you via email for further steps.