Failure to update virus definitions

Hello Paul,
I'm sorry to hear that you're experiencing issues with AVG Internet Security update. In this case, I request you to repair AVG Internet Security , update (open AVG Internet Security > menu > settings > update) it one more time and reboot your computer once. After reboot, please check if your AVG program is working fine. If the issue still persists, then please share a screenshot of the update failed error message to assist you further. You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.

My virus definitions have not updated for more than three weeks. When I try to update manually I get "unknown error" message. The panel shows "connection not established." What can I do to update the virus definitions?

Hello Alok,
I did that still the virus definitions will not update
Here is the screenshot
Screenshot of failure to update

Paul,
I understand how upsetting this must be. have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.

Did you get the screenshot?