Hello Gary. I am sorry to hear that. I kindly request you to scan your PC in the Windows Safe Mode. If the issue still persists please send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution:
1. Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
2. Run the downloaded tool.
3. Click Accept to confirm the license agreement, and then click Continue.
4. Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
5. Click Send, fill in your email address, and then click Send again.
We will analyze the received files and provide you with further information.
Thank you.
Hello Gary. I am sorry to hear that. I kindly request you to scan your PC in the Windows Safe Mode. If the issue still persists please send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution:
1. Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
2. Run the downloaded tool.
3. Click Accept to confirm the license agreement, and then click Continue.
4. Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
5. Click Send, fill in your email address, and then click Send again.
We will analyze the received files and provide you with further information.
Thank you.
I followed the instructions for using the AVG Rescue CD but I didn't see any screen at the end for removing files. However, the text file report of the scan shows 625 infections. What do I do now?
I keep getting a message from AVG (free version) that a fake flash player threat has been removed. If I haven't downloaded a flash player, how can this infection keep coming back and what can I do to stop it? Windows desktop PC running Windows 7 Home 64 bit.
I followed the instructions for using the AVG Rescue CD but I didn't see any screen at the end for removing files. However, the text file report of the scan shows 625 infections. What do I do now?
Garry you can watch the video tutorial here: http://bit.ly/1Cs2bTd. For detailed steps visit: http://avgread.me/1eJNHn1.