False Alarm for Smilebox

Viruses & Threats
8

I have recently upgrded to the latest Internet Security Prog. and now find that I cannot use Smilebox. Unfortunately, all the 'help' info. is based on the previous version, and I am struggling to get things working again.

Any ideas?
Keith

6

Linda, Have a look @ these 2 articles…
[1] (http://avgclick.me/reportafalsedetection)
[2] (http://avgclick.me/AddException)
AVG Guru

1

Getting "MalSign.Generic.8A9" when I try to use my Smilebox account,
and I cannot get into it. Thanks.

2

I will…thanks very much!

3

Hi Keith,
I apologize for the inconvenience caused. Please try to add the application's installation folder to AVG exceptions list as suggested here: http://support.avg.com/SupportArticleView?urlname=How-to-make-exclusions-from-all-scans-and-shields .

If the issue persist, please provide us with the screenshot ( http://avgclick.me/getscreenshot ) of the threat detection pop up. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

5

I have recently upgrded to the latest Internet Security Prog. and now find that I cannot use Smilebox. Unfortunately, all the 'help' info. is based on the previous version, and I am struggling to get things working again.

Any ideas?
Keith

4

Linda, Have a look @ these 2 articles…
[1] (http://avgclick.me/reportafalsedetection)
[2] (http://avgclick.me/AddException)
AVG Guru

7

I will…thanks very much!