Hello Neil,
I apologize for the inconvenience caused. I see that you have an active AVG Internet Security - Unlimited (1 year subscription) valid till 18th July 2018. I would also like to inform you that free version of AVG Antivirus was never discontinued and it is always available for free. We would have assisted you with it if you had contacted us with a screenshot of the pop up that you received saying free version is no longer available.
Since you are subscribed to a paid version now, I would like to offer you a free remote assistance where one of our expert technicians will connect to your PC remotely, configure AVG Internet Security with recommended settings and check your PC for any virus issues. I have sent you an email with instructions on how to get connected with them. Please check your inbox and spam/junk folder as well.
Well how do I start …ok I had FREE version of AVG anti virus …for quite a few months , that is until I had a pop up window stating that the Free version is no longer available & in order to carry on using it I need to upgrade to the paid for version …from then on I could not get the Free version to work so I felt forced into having to pay for the full version …Then once I had the full paid for version …I kept on getting a pop up saying anti virus needs to restart your computer …so I restarted it …but AGAIN this pop up still kept coming back time and time again…Then of all things , I was back on the FREE version !! even though I had paid for the full version …Then 5 days later I get a text 1st from Barclaycard …my card has been used in a transaction !! Next day another text from Halifax …again my card has been used in a transaction …so have had all my cards cancelled …now I am back on the full paid version again …? don't know how its all been acting strange ,I ran a virus check and got this …"win 32 open candy c\users neil \desktop\cd…not accept-tv-install.exe"
Hello Neil,
I apologize for the inconvenience caused. I see that you have an active AVG Internet Security - Unlimited (1 year subscription) valid till 18th July 2018. I would also like to inform you that free version of AVG Antivirus was never discontinued and it is always available for free. We would have assisted you with it if you had contacted us with a screenshot of the pop up that you received saying free version is no longer available.
Since you are subscribed to a paid version now, I would like to offer you a free remote assistance where one of our expert technicians will connect to your PC remotely, configure AVG Internet Security with recommended settings and check your PC for any virus issues. I have sent you an email with instructions on how to get connected with them. Please check your inbox and spam/junk folder as well.