False Detection of Mac Space Reviver

General discussion
9

Hello Ashish,
We like to inform you that this is AVG Support community.
We kindly request you to please refer the link to contact https://www.avast.com/en-us/support Avast support.
Thank you.

4

Hi Gulam Shaik Mohammed,
I have submitted the sample again.
please check now that it is submitted properly or not.

Thanks

1

Hi Avast Team,

This is regarding the false detection of Mac Space Reviver by Avast Antivirus.

Mac Space Reviver is a genuine app for Mac, lets you scan and clean all the duplicate files including photos, music, videos & a lot more on Mac. This app does not modify any existing system settings, nor does it inject ads or hijack browsers. It is not involved in any kind of malicious activities. The detection made your software is highly defamatory. By spreading this information using your detection tools, you are severely harming the reputation and web traffic of our company, while misleading potentially millions of users about our product which people otherwise find useful & absolutely free of security risks. Please have this detection removed ASAP.

Details of the product are as follows:

File Name: msr_msite.pkg
Detection Type: MacOS:AMC-O [PUP]
File location: http://cdn.macspacereviver.com/msr/builds/msr_msite.pkg
Website: http://www.macspacereviver.com/


Regards,
Ashish Parihar

2

Hi Gulam Shaik Mohammed,

i have tried to submit the sample there but didnt get any response or any ticket generated to my email.
i would really appriciate if you can do it for me and provide me the ticked id for reference.

many thanks in advance. :slight_smile:

3

Ashish,
Upon reviving the case details, we see that your sample is not submitted to our virus lab properly.
We kindly request you to please resubmit it to our virus lab.
Please feel free to get back to us for further assistance.
Thank you.

6

Hello Ashish,
We like to inform you that this is AVG Support community.
We kindly request you to please refer the link to contact https://www.avast.com/en-us/support Avast support.
Thank you.

7

Ashsih,
Thank you for your effort to submit your sample to our Virus lab.
As you have submitted just now, it may take some time to get reflected on our database. Once it get analysed our Virus lab team will contact you via email.
Thank you for your understanding.

8

Ashish,
We certainly understand your concern.
Thank you for the information provided.
We request you to please submit the sample of the file using the link https://secure.avg.com/submit-sample . so that it will get analysed in our virus lab and add to our database.
Thank you.

5

Hi Gulam Shaik Mohammed,

Thanks for your help.
Thats my fault. i have type the Avast name by mistake.
The detection is by AVG and i am here for AVG support.
Please have a look on my question again.

thank you