Hello Darrell,
We regret to hear about the inconvenience caused, could you please share us a screenshot of the AVG Quarantine window and threats? So we can check and help you.
To take a screenshot in MAC, please follow the below instructions : 1. To capture the entire screen, press Command-Shift-3. The screen shot will be automatically saved as a PNG file on your desktop with the filename starting with “Picture” followed by a number, example Picture 1, Picture 2, and so on.
2. To copy the entire screen, press Command-Control-Shift-3. The screen shot will be placed on your clipboard for you to paste into another program like PowerPoint, Word, Photoshop, etc.
Thank you
You sent me a link to the same uninstall article that says "Click the AVG AntiVirus Menu bar, and click Uninstall AVG AntiVirus."
As I replied before, there is no uninstall option in dropdown menu from menubar icon for AVG Antivirus.
Hello Darrell,
Thank you for your patience. As per request from our developers we would request you to submit your PDF file to AVG Virus lab for analyzing whether its legitimate source. Please click on the following link https://secure.avg.com/submit-sample to submit the sample. Thank you for understanding.
Hello Darrell,
I'm sorry to hear that you're experiencing issue with AVG un-installation on your mac computer. Please follow the instruction (https://goo.gl/WPI0eF) to uninstall AVG Antivirus on your mac computer.
Best regards,
Alok.
Sorry for the delay, William.
We need to analyze the samples to detect if they are false positive or infections.
We request you to submit your request here : http://www.avg.com/submit-sample for further assistance.
How do I stop AVG Antivirus from making false ID of threats?
In Safari on Mac Sierra, I used Print command to save as a PDF of the Wikipedia entry for Richard Oakes (activist), and received AVG Antivirus "Threat blocked",
PDF:UrlMal-inf[Tr] Richard Oakes (activist) - Wikipedia.pdf
"We stopped all threats from spreading and put them in Quarantine."
It does not happen when I saved as a PDF from Wikipedia entry for Malcolm X.
This has happened with other websites in the past.
Thank you for providing the screenshot, Darrell.
We request you to check for updates and make your AVG program up to date. If the issue persists, please proceed with the uninstall http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG-AntiVirus-for-Macand reinstall http://support.avg.com/SupportArticleView?urlname=How-to-download-and-install-AVG-AntiVirus-for-Mac it. We are here if you need any further assistance.
Uninstall instructions don't make sense - "Click the AVG AntiVirus Menu bar, and click Uninstall AVG AntiVirus."
There is no uninstall option in dropdown menu from menubar icon for AVG Antivirus.
See screenshot -
I need to know how to uninstall AVG Antivirus on the Mac.
See thread above. There is no uninstall option in drop down menu as instructions claim.
I cannot use other uninstaller because it won't install a program that's running,
and AVG Antivirus will not quit in Activity Monitor, and I cannot force quit it.
Every time I do, it starts back up again.
Sorry for the delay, William.
We need to analyze the samples to detect if they are false positive or infections.
We request you to submit your request here : http://www.avg.com/submit-sample for further assistance.
Hello Darrell,
I'm sorry to hear that you're experiencing issue with AVG un-installation on your mac computer. Please follow the instruction (https://goo.gl/WPI0eF) to uninstall AVG Antivirus on your mac computer.
Best regards,
Alok.
You sent me a link to the same uninstall article that says "Click the AVG AntiVirus Menu bar, and click Uninstall AVG AntiVirus."
As I replied before, there is no uninstall option in dropdown menu from menubar icon for AVG Antivirus.
Hello Darrell,
We are sorry to know that. Please try uninstalling the AVG by following the instructions from the link: https://support.avg.com/SupportArticleView?l=en&urlName=How-to-uninstall-AVG-AntiVirus-for-Mac
Once is removed, you can install the AVG Antivirus latest version from: https://support.avg.com/SupportArticleView?l=en&urlName=How-to-download-and-install-AVG-AntiVirus-for-Mac
Please follow the instructions and contact us for further help.
Thank you.
Hello Darrell,
Thank you for your patience. As per request from our developers we would request you to submit your PDF file to AVG Virus lab for analyzing whether its legitimate source. Please click on the following link https://secure.avg.com/submit-sample to submit the sample. Thank you for understanding.
Darrell, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
@Aravindh - How am I supposed to submit my PDF when AVG Antivirus whisks it away to "quarantine" not to be found.
When I search my Mac for "Richard Oakes (activist) - Wikipedia.pdf" nothing is found.
I can print and save as PDF other webpages from Wikipedia, but not one for Richard Oakes.
What makes you think my Mac would save one Wikipedia webpage as a "legitimate source" and another Wikipedia webpage as an illegitimate source?
Is this all a waste of my time and peddling time for AVG employees? or what?
Hello Darrell,
We regret to hear about the inconvenience caused, could you please share us a screenshot of the AVG Quarantine window and threats? So we can check and help you.
To take a screenshot in MAC, please follow the below instructions : 1. To capture the entire screen, press Command-Shift-3. The screen shot will be automatically saved as a PNG file on your desktop with the filename starting with “Picture” followed by a number, example Picture 1, Picture 2, and so on.
2. To copy the entire screen, press Command-Control-Shift-3. The screen shot will be placed on your clipboard for you to paste into another program like PowerPoint, Word, Photoshop, etc.
Thank you