False IDP.ALEXA.51 erro and unable to restore .exe file

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5

Hello Ernst,
We apologize for the inconvenience.
Please check if the program installed is up to date and all the product ad virus definition updates are current. If you still have any issue, we suggest you to remove and reinstall AVG to fix this issue. Please click on this link for the steps to uninstall AVG http://avgclick.me/UninstallAVGAV
Thank you.

1

So today the .exe of my accounting software was put in quarantaine by AVG Antivirus free.

Strange, because I have been using this software for the last 8 years, together with AVG.

 

I can't restore the quarantained file, because AVG does not seem to have network access.. When i type the network path manually (\\SERVER\SHARE\... etc) it claims I have entered an "Invalid Parameter"

So how do I work this out..? The office has now come to a halt.....

 

4

Hello Ernst,
We apologize for the inconvenience.
Please check if the program installed is up to date and all the product ad virus definition updates are current. If you still have any issue, we suggest you to remove and reinstall AVG to fix this issue. Please click on this link for the steps to uninstall AVG http://avgclick.me/UninstallAVGAV
Thank you.

3

Ernst, Quote 'So today the .exe of my accounting software was put in quarantaine by AVG Antivirus Free'… 'So how do I work this out…? The office has now come to a halt…'. AVG Antivirus Free is only for home computer use. It would appear that you are using this product in a working environment??.  
AVG Guru

2

Hello Ernst,
Thank you for your co-operation. Please let us know if removing and reinstalling the AVG program fix this issue.
Thank you.