False-positive after deepscan?

AVG Protection
8

I am having the same issue!

1

Hi!
So I just did a deepscan (I have a Macbook Air), and 3 files were flagged as infected. AVG was not able to remove these files because they may be 'protected', and I was also unable to remove them manually. I contacted AppleSupport, and they identified the files as part of MacOs. Files I could/should not be removing, and so they think this is a false-positive situation. But now I wonder if these files could still be infected? I found another thread on here about the same situation, and the person said that even after a factory reset, the files still got flagged by AVG. AppleSupport saw this as further proof of a false-positive result. But I still wanted to check on here!
These are the file-names:
dyld_shared_cache_arm64e
dyld_shared_cache_x86_64
dyld_shared_cache_x86_64h

And the name of the threat:
MacOs:AdAgent-EC[ADW]

Would love some feedback, thank you!


7

Hello,
Thank you for contacting AVG support community.
I apologize for the trouble caused.
Please provide us the screenshot of the threat pop-up
We will certainly help.
Thank you and keep us updated.

5

User-added image

6

I've searched for these files on the HD but can't find them.

3

Spent a few hours with tech support this morning with no resolution I understand. He said I'm not longer dangerous (sent a WIndows user an email and he got a virus alert) since he turned on Web Shield but I could have sworn that was already on but I've been wrong before. I did run the deep scan on another user profile on the same MacBook and it came back clean. The files seen in the screenshot were installed when I updated to Monterey 12.6.7 but that was 6/9 and I think the first time I saw the threats was 6/26 or 6/27.
Tech support says the problem has been resolved -even though he said don't attach any drives - so why do I keep getting the same "threats"?

2

Hello,
Thank you for contacting AVG support community.
I apologize for the trouble caused.
Please provide us the screenshot of the threat pop-up
We will certainly help.
Thank you and keep us updated.

4

Hi Molly,

We've replied to your original post.
Please check & revert to us via it to proceed further.
Thank you in advance!