Hello Frances,
We apologize for the inconvenience caused.
We kindly request you to please submit those file sample using the link https://secure.avg.com/submit-sample to our virus lab. So that it will get analysed and your issue will get resolved as soon as possible.
Please refrain from carrying out multiple postings on the same subject! You won't obtain an answer to your query any faster!
Please feel free to get back to us for further assistance.
Thank you.
I keep getting notifications that program/files I know to be safe are considered threats. I am not given an option to ignore the threat. I would permanently like to make these files part of an IGNORE file or whatever to stop making this pop ups appear. I cannot access these files while getting these false positive notifications. How do I make them stop? Thanks in advance.
Hello Frances,
We apologize for the inconvenience caused.
We kindly request you to please submit those file sample using the link https://secure.avg.com/submit-sample to our virus lab. So that it will get analysed and your issue will get resolved as soon as possible.
Please refrain from carrying out multiple postings on the same subject! You won't obtain an answer to your query any faster!
Please feel free to get back to us for further assistance.
Thank you.