False positive killing our business

Hello Del,
We regret the inconvenience and recommend you to submit the request using the following link: https://www.avg.com/en-us/false-positive-file-form . Our developers will check and get back to you soon. Your patience is much appreciated.

SUPER URGENT!  FOR ALL OF US!

We sell a web script and all of our customers now have a false positive on the login pages. This is also happening on our demo, anywhere our script is installed it's happening, so it's no surprise this has and still is costing us a small fortune. Can we get some assistance with this?

https://cj4.buildsite1.info/login_member.php
https://cj4.buildsite1.info/login_model.php



Regards,

Del Lee

How long did it take for the whitelist to be updated in your situation? This seems to be an ongoing problem and the requiring patience isn't great. How did these false positives get added?

Hello Del, 

We realize your situation. False positives may appear from time to time with any antivirus software as a result of new virus definitions added to the program's database.

We see that you have successfully submitted a false positve form and our team is analyzing it. 

They will whitelist it and let you know the status via an e-mail. If the e-mail is not found in your inbox, do check your spam/junk folders as well. 

We appreciate your patience.