False Positive, no answers from AVG support

Viruses & Threats
3

Hello Vadim,
Thank you for contacting AVG Community Support.
I see that you have submitted the false positive request on June 3rd and did not get any response from our team.
I really understand how inconvenience this might be for you and I would like to apologize for the dealay. 
I’m going to try my best to help make things better for you.
I have escalated your case to concern team and they will get back to you via email.
Thank you for your patience and understanding.

1

Hello,

I'm from visme.co develpment team, could you please help me with a false positive?

I've recently (Monday, June 3rd) reported a false positive using this form https://www.avg.com/en-ww/report-false-positive#mac and I didn't get any answer from AVG.

Here's the report details:

URL: anything from https://forms.visme.co
Treat name: URL:hising
ID: f52a89eb836/2024-06-03T15:5459.169Z

I'm sure that it's a false positive as it's a new app, and we have checked all the possible SPAM/Phishing issues.

Thanks

2

Hello Vadim,
Thank you for contacting AVG Community Support.
I see that you have submitted the false positive request on June 3rd and did not get any response from our team.
I really understand how inconvenience this might be for you and I would like to apologize for the dealay. 
I’m going to try my best to help make things better for you.
I have escalated your case to concern team and they will get back to you via email.
Thank you for your patience and understanding.