False positive report >50Mb

Viruses & Threats
7

Hello Guillaume,

We will assist you further with the whitelist.

Please submit a sample of your program for analysis through this link https://www.avg.com/en-us/false-positive-file-form and then you can upload the complete file by following the steps from this link https://support.avg.com/SupportArticleView?l=en&urlname=AVG-FTP-file-upload.

If you have any queries, feel free to contact us.

1

Hello,

We are a small company editing a 3D software, and we encounter a lot of problems with AVG since your antivirus flags our exe as a malware.

If I scan the file on VirusTotal, all anti viruses except yours and Avast are reporting our soft as harmful and it tarnishes our reputation.

It is not possible to submit a file larger than 50Mb under the below link:
False Positive File Form

Could you please help us with getting our software whitelisted?

Regards,

Guillaume

3

Hello Guillaume,

We will assist you further with the whitelist.

Please submit a sample of your program for analysis through this link https://www.avg.com/en-us/false-positive-file-form and then you can upload the complete file by following the steps from this link https://support.avg.com/SupportArticleView?l=en&urlname=AVG-FTP-file-upload.

If you have any queries, feel free to contact us.

2

Hello,

The file is larger than 50Mb. You cannot subscribe without submitting the file…
What is the logic behind this?

Regards,

4

Hello Guillaume,

We will help you with the necessary information.

We have escalated your case to our concern team for further analysis. We will contact you via an e-mail with an update at the earliest.

Your patience is highly appreciated.

5

Yes I did with 7-zip as Avast is mentionning.
Would it help if I give the link to virustotal report?
VirusTotal

6

Guillaume, did you try zipping your file?