False positive support from AVG

Maxime, it is indeed disappointing when you have to contact us multiple times about the same issue. Our concerned team has received your recent email reporting the file is still being detected. They will contact you via email at the earliest possible. Unfortunately, we can not promise when exactly will they reach you.
Hello again -_-

I've received another email yesterday from the support team telling me that my software was removed from the threat list. And, yet, it is still considered as a threat today and moved to the quarantine by the DeepScan process.

I don't know what's going on with your support center, but they don't seem to be able to fix the problem. It is very disappointing.

Again, I don't know who I have to contact to get the problem fixed (for real).

Please help me.

Hello there!

I'm a software editor and my software was recently flagged as a threat by AVG Deep Scan feature.

I've filled and submitted the False-Positive detection form and AVG replied me that "The detection by AVG was incorrect and was removed in a recent AVG update, please wait at least 24 hours."

However, it's been a week since I've received that answer from AVG and my software is still considered as a threat (I've updated my virus database every day).

This is a serious issue for our company because we stopped to distribute the software until this is fixed.

I've tried to get support from AVG using mail, chat, and phone line but nobody is able to fix the problem. The only answer I get is "I'm sorry for the inconvenience, your issue will be fixed in 24 hours".

Can someone please tell me who I need to contact to get an update on that issue and get it fixed?

I have an AVG support request number to provide if needed.

Thanks!

Hello again -_-

I've received another email yesterday from the support team telling me that my software was removed from the threat list. And, yet, it is still considered as a threat today and moved to the quarantine by the DeepScan process.

I don't know what's going on with your support center, but they don't seem to be able to fix the problem. It is very disappointing.

Again, I don't know who I have to contact to get the problem fixed (for real).

Please help me.

Hi Maxime, I apologize for what had happened. I verified your records and the specific ticket to whitelist your application is still being processed. I understand the importance of fixing the issue at the earliest. We will get back to you as soon as possible. I appreciate your patience.

Maxime, it is indeed disappointing when you have to contact us multiple times about the same issue. Our concerned team has received your recent email reporting the file is still being detected. They will contact you via email at the earliest possible. Unfortunately, we can not promise when exactly will they reach you.