Hello Asa,
I apologize for the inconvenience caused. This is an ongoing issue happening in AVG 2016 version. Please be informed that we are performing a major migration from 2016 to 2017 version has a mandatory update and planning to maintain 2017 as a standard version. The updates for 2016 version will no longer be available.
I would request you to follow the steps in this article http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to reinstall AVG Internet Security 2017 by running AVG Remover and AVG Clear tool.
If you face any difficulties, please contact us.
Im typing this on my Android, because I'm at work, but the problem is that my paid AVG Internet Security on my home laptop detected 30-35 Trojan Horses. One of them was named "Runtime Broker" and it was located in my System32 folder. AVG couldnt remove anything, because "Access is Denied". I managed to change the permissions and remove this file. However, AVG kept detecting the same 30-35 Trojan Horses (FakeAV), and it happened when I tried to open notepad.exe. It would also say the Object Name was attached to notepad.exe. I had a tech friend remote desktop with me to scan my computer with several other top antivirus and antimalware software, check the processes at the lower and higher levels, etc. They didnt detect what AVG was detecting. A ton of the AVG detections also said that a lot of the registry settings were infected with "reference to infected file". All in all, I would like to ask, is this a false positive? Can you find out from the senior level? Please reply to my email. Thank you.
Hello Asa,
I apologize for the inconvenience caused. This is an ongoing issue happening in AVG 2016 version. Please be informed that we are performing a major migration from 2016 to 2017 version has a mandatory update and planning to maintain 2017 as a standard version. The updates for 2016 version will no longer be available.
I would request you to follow the steps in this article http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to reinstall AVG Internet Security 2017 by running AVG Remover and AVG Clear tool.
If you face any difficulties, please contact us.