False Threat Detections ticket does not work

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3

Hello Martin,

I understand the inconvenience.
Please try the link: http://www.avg.com/submit-sample from another browser and let us know the status.

1

Hello i spent some time describing our problem at False Positive File Form and after submitting the form boom

Access Denied

You don't have permission to access "http://secure.avg.com/submit-sample.tpl-stdfull" on this server.

Reference #18.cdf31502.1506455427.ed938b6

We have a serious issue about web shield and https scannig in the AVG free version for the sign in url of our platform and it needs to be solved asap.
 

2

Thank you for checking it from another browser.
Yes, I have sent an email to you. Please provide complete information about the file that was detected as threat by AVG.
Attach the screenshot of it. This will help us to escalate the case to concern team for analyzing the detected file.