False virus detection

Viruses & Threats
4

Hello Graeme,

We will help you in this.
AVG would have detected that e-book as a possible threat.
I request you to share us the screenshot of the message you got from the AVG.
Make sure the 'See Details' is clicked before capturing the screenshot.
You can refer this article for the steps to take a screenshot : https://bit.ly/2F9O6Sp

We need to verify and send the PDF to our developers for analysis.
Until then you can add the PDF to the Exceptions
Refer this article for the steps to add and more information :
https://support.avg.com/SupportArticleView?urlname=AVG-Antivirus-scan-exclusions

1

AVG has placed an ebook I've purchased in the quarantine vault. I have been in contact with the vendor and they advise that for some reason this particular problem surfaces every now and then and no-one seems to do anything about it. The problem is identified as…PDF:UrlMal-inf[Trj]   the vendor says that it is something to do with blacklisting a bad link, I am not literate enough to understand this and it is a bit weird anyway because it only occurs on our new win 10 laptop but not on our new Android tablet. Is there anyway I can create an exception?
Can anyone help please?
Graeme

3

Check if that PDF is moved to the Quarantine by the AVG.
You can refer this article for the steps :
https://support.avg.com/SupportArticleView?urlname=Use-AVG-Quarantine

That threat detection could also be a false positive.

If you are able to locate the PDF, submit it to our developer for analysis using the below link :
https://www.avg.com/en-us/false-positive-file-form

2

Hello Graeme,

We will help you in this.
AVG would have detected that e-book as a possible threat.
I request you to share us the screenshot of the message you got from the AVG.
Make sure the 'See Details' is clicked before capturing the screenshot.
You can refer this article for the steps to take a screenshot : https://bit.ly/2F9O6Sp

We need to verify and send the PDF to our developers for analysis.
Until then you can add the PDF to the Exceptions
Refer this article for the steps to add and more information :
https://support.avg.com/SupportArticleView?urlname=AVG-Antivirus-scan-exclusions