Hello Syed,
Thank you for reaching AVG Community Support.
We're sorry to know that you're facing this trouble with emails.
We will certainly check and help you with this.
May I know the email client which AVG marking the subject as Virus?
Thank you.
Yeah, I don't think I'll waste my time starting a new thread since you have not found a solution to syed khalid's issue which is the same issue I am having.
I'm having the same problem please tell me how to fix this.
Dear Sir/Madam,
Since thursday 1st July, all of my users getting spam messages with the subject "Payment from your account"
AVG is detecting this as virus and deleting the messages.
Now when i try to send Email with attachment, AVG detects as "AVG Threat secured Part_1#2442852964 infected with html:Url-inf [Susp]"
When i disable Email shield, then it send's withount any issues, but the receipent receive as subject "******* Virus *******"
Please help me.
Dear Mr. Shankar,
I have replied through email, please check.
Thanks.
Thank you for the screenshot, Syed.
We're sorry for the inconvenience caused.
To fix this issue, we request you to get connected with our additional support. An email instruction has been sent which will help you to get connected.
If the email is not found in inbox do check on spam and junk folders.
Still the False Virus exists.
Dear Mr. Shankar,
Client are using MS Outlook as well.
Dear Shankar
I have replied to your email, please check.
Thank you.
Thank you for updating the status, Syed.
We've already replied to your email. Please keep up the conversation via email for quick & better assistance.
Hello Al,
We are sorry if you feel like that. We need to check whether AVG detects trusted email as virus. That is why we request you to provide screenshot of it (http://https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot). So, we will check and help you to disable virus Mark notification in your email client.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.
Yeah, I don't think I'll waste my time starting a new thread since you have not found a solution to syed khalid's issue which is the same issue I am having.
Syed, Thank you for your response.
I've sent you an email asking for the screenshot of the Virus subjected email, please check and revert to us.
Thank you.